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THANK YOU!
When you buy your Solopipe, hold onto your receipt so in the event that it breaks you can send it back, and get a new one! We want you to be happy & we want you to have a working Solopipe in your possession!
There are specific instructions you must follow, however, in order to send it back to us. We only want you to send us the body of the broken Solopipe, NOT the entire Solopipe. There are several reasons for this. 1) It is illegal to mail a lighter filled with butane. It is considered hazardous material and you can be fined a large amount if you put it into the mail USPS or send it via Fedex or UPS. And 2) it is more expensive for you to mail us the entire Solopipe because of its weight, rather than just the light weight shell.
We will send you back a brand new whole working Solopipe! (not just the shell!)
Do not send the black case though, we will only send back the Solopipe itself.
Now, follow the directions below:
1. UNSCREW THE BOLT HOLDING YOUR SOLOPIPE TOGETHER:
Use a philips head screwdriver to unscrew the bolt in the center of your Solopipe, located to the right of the mouth piece.2. PULL THE MAIN SHELL CASING OFF OF THE SOLOPIPE:
Holding onto the top of the Solopipe with one hand, slowing slide the main shell down off of the bottom of the body of your Solopipe.3. MAIL US THE MAIN SHELL OF YOUR SOLOPIPE:
Mail us the main shell of your Solopipe, along with a detailed description of what was wrong with your Solopipe (so we can learn from the malfunction). Also, please mail $10 for shipping & handling- the check should be made payable to Solo Industries, and a copy of your original receipt showing you purchased the Solopipe from this web-site directly, or from a store that is an authorized Solopipe dealer within the past 30 days. (Please note: this is the only online store that honors this warranty. Solopipes purchased from any other web-site are not covered by this warranty).